Frequently Asked Questions and Policies
Where do you source your herbs?
As many herbs as possible are sourced from the wild in trusted locations according to the seasons.
When this isn't possible, sourcing from trusted local farmers using organic practices is the next thing we try to do.
If all else fails, then a trusted organic certified online retailer is utilized to provide the needed plant materials.
Where do you source other materials and ingredients used?
Whenever possible, we opt for only organic, natural, sustainable, and eco-friendly ingredients and materials.
Have a suggestion to help us further this mission?
Please reach out! We're all in this together!
How did you come up with the name?
Check out our about section for the inspiration and story behind where the name originated from <3
Do you have a storefront?
We do not currently have a storefront...yet
However we can be found at many farmers markets, craft fairs and events in the New England area.
We can also ship orders to make life easy!
Can I avoid shipping costs?
Maybe! Let's see what we can do!
If you're local then we can arrange a meet up at a farmers market, craft fair or event that the company is attending! :)
There are also various meet up or pick up locations we offer in Belchertown, Palmer and the surrounding areas.
Feel free to reach out!
Processing and shipping times
Most items that are in stock, (exceptions listed below), have a processing time between 2-5 business days. We will do our best to get orders out as soon as possible.
Need an order by a certain date? Feel free to reach out and we will do our best!
Exceptions: many of our branded keepsake items need additional processing time to add the personalization to the item. These items carry up to an additional 2 week processing time but we do our best to get orders out as quickly as possible if they're ready sooner.
Policy notice: shipping time is an additional length of time and is determined by the shipping method you chose.
Shipping time too long and you live locally?
Feel free to reach out about a possible pick up location.
Thinking about a custom order?
Please see our custom orders page for details
Returns & Exchanges
Quality and customer satisfaction is important to us!
If you have any problems with an order please contact us to see what we can do!
Returns: Most purchases (exceptions listed below) made from Moonlit Honey Handmade Goods can be returned within 15 days of receipt. Items can be returned for a full refund minus shipping and processing fees or for store credit. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received. To initiate a return, please contact us with your order information and reason for return. To process a return, please bring item with proof of purchase to a designated meet up location or contact us for mail-in returns. Refunds will be processed using the original payment method within 7 days of receiving the returned item.
Policy notice: We cannot accept returns on custom orders but want to do what we can to make your experience as great as possible so please contact us if there are any problems with your order.
Something out of stock?
Please let us know!
We do our best to keep items in stock and the website updated but if there is an item you're looking for that is either out of stock or the quantity that you're looking for is not available, please contact us and we'll do our best to get items back in stock lickety split and give you a timeline estimate for when items will be back in stock.
Note on art pieces: many of these items are one of a kind and so once they're sold that's it. However, if you see something you love, please contact us to see if we can create a custom order for you.
Do you offer gift wrapping?
Yes! We are happy to offer gift wrapping for a small additional charge.
Ordering multiple items and want them made into a gift basket? We are happy to make this happen as well!
Please feel free to reach out about these options.